Saranac Lake Office
Redfield Medical Office Building
2249 State Route 86, Suite 3
Saranac Lake, NY 12983
Hours: Monday - Friday 7:45 AM - 5:00 PM
Tupper Lake Office
7 Stetson Road
Tupper Lake, NY 12986
Hours: Vary depending on physician's schedule
Notice to Our Patients – Information Security Incident
A Notice to our Patients
Adirondack Internal Medicine & Pediatrics, PC (“ADK Med Peds”) is committed to protecting the confidentiality and security of our patients’ information. Regrettably, this notice concerns an incident involving some of that information.
ADK Med Peds is part of the Adirondacks ACO (“Adirondacks ACO”), an accountable care organization, which consists of various health care providers. ACO providers coordinate amongst themselves, and with each individual, to improve the individual’s quality of care. To help accomplish this function, the ACO receives and analyzes patient information pertaining to the services we provide to patients. On May 3, 2019, the ACO notified us that it recently discovered unauthorized remote access to an email account assigned to a joint employee of Adirondacks ACO and Champlain Valley Physician’s Hospital (“CVPH”), one of Adirondacks ACO’s member hospitals. CVPH determined that the unauthorized access occurred between March 2 and March 4, 2019. CVPH performed a comprehensive review of the account’s content and determined that emails and/or attachments reflected services performed by Adirondacks ACO related to its member providers, and included some patient information. The information may have included patients’ names, dates of birth, Medicare ID numbers or health insurance member numbers, and limited treatment and/or clinical information. In a limited number of instances, patients’ social security numbers were also included in the account. Adirondack ACO provided us with a complete list of our affected patients on June 17, 2019.
This incident did not affect all ADK Med Peds patients; but only those patients who had information contained in the affected email account.
There is no indication that any patient information has been misused. However, we asked Adirondacks ACO to mail letters to our patients whose information was identified in the account. Adirondacks ACO has also established a dedicated toll-free call center to answer questions patients may have about the incident. If you have questions, please call 1-877-347-0178, from 9:00 a.m. to 9:00 p.m. Eastern time, Monday through Friday.
For patients whose Social Security number was contained in the email account, Adirondacks ACO is offering complimentary credit monitoring and identity protection services. We and Adirondacks ACO also recommend patients review any billing or explanation of benefits statements they receive from their health care insurers or health care providers. If you see services they did not receive, you should contact the health insurer or provider immediately.
We regret any concern or inconvenience this incident may cause. We and Adirondacks ACO remain committed to protecting the confidentiality and security of our patients’ information. To help prevent something like this from happening in the future, Adirondacks ACO and CVPH continue to assess systems and implement safeguards to address risks. They are also reinforcing employee training on how to detect and avoid phishing emails.